Authentic Adidas Trainers Cheap Sale UK Store
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FAQ

Q: Is it safe to pay by Credit card on your site?
A: It is safe to use your credit card. Secure Sockets Layer (SSL) Certificate is the standard security requirement for e-commerce and other transactions online. An SSL Certificate combines encryption to protect information as it travels the Internet and identity information about the certificate owner to protect against fraud. It will encrypt your credit card number and the detailed information. Our online store puts all his attention on security issues relating to online payments.

Q: My credit card was declined, now what?
A: There are various reasons for a declined credit card transaction. The most common reason being that the address you entered is not the same address on your credit card statement. If so, please try again with the right billing address. While at the mean time, A simple typing mistake could also cause the transaction to be declined, including entering the wrong credit card number, wrong expiry date or CVN code (the security number on the back of your credit card). If your credit card is still not being accepted here are some suggestions:

-- Make sure your credit card is not over its limit
-- Make sure your credit card has not expired
-- Make sure you have correctly typed the name on the front of the credit card
-- Wait 1 day and try again
-- Try a different credit card

Q: Will you store my credit card information?
A: No! For cards issued under VISA, the card information is processed directly by the bank's systems, via our site servers, all transaction data flow being secured using the latest technology available. For cards issued under other organizations, this information is encrypted using proprietary encryption algorithms, and stored on environments without any online or remote access. Information is kept only for the time needed in case the cardholder requests a chargeback.

Q: Why are they so cheap?
A: We are wholesale and sell more than 100 pairs every day. So we get shoes from factory directly, that will help us to save lots of agency expense. This is why we can do so cheap price for you. Sure, our goods here are anthentic quality as well as 100% originals package.

Q: How do I find the item I want to buy?
A: Find on home page the category of the item you want to buy (in the category list on the top of the page below the site title), move your mouse to the category name, you will see a list of sub-categories. Choose the one your item belongs to, and you will to transferred to the product page. You can choose the item you want to buy here.

Q: How do I place an order?
A: You can place orders from our website in the fastest and the most secure way. You can click on the goods that interest you, then fill in the quantity you want. Then click on "add to cart". There has been your order number (please keep it in a safe place for future use!). Then, fill in your detailed information: Email, last name, first name, country, address, telephone number and postal code. After that, you can quickly choose DHL or EMS. And select your payment: Visa or MasterCard, then "check out" to pay it. Do not forget to keep the order information in a safe place in case you might need to check your order status. And the system will send an Order Confirmation email to confirm all the information correctly for each order.

Q: Should I need to open an account to order from your site?
A: No, you simply add the items you want the cart and proceed to payment. You will create an account when ordering, which you can use next time. Our system will remember your site billing and delivery for easy checkups in the future.

Q: How can I change my contact information?
A: Click the "Your Account" button located at the top of any page. You can change or add an address, change your password and view your order history.

Q: Why do you charge my card more than your product price?
A: We only receive the product price. The extra money may be charged by the bank as the bank fee. Hope you can understand.

Q: Do I have to pay Tax?
A: No, we mark all packages as gift / sample so that clients do not need to pay for it. In the unlikely event that you are required to pay, you can provide the receipt of the tax invoice to our customer service. Then we will solve it for you.

Q: How do I can change my order or cancel my order?
A: When we received your payment, we will deal with your order within 2 days. So if you real want to change it or cancel it, we hope you can tell us within 1 days. Because if we ship it out , it is difficult to stop the parcel for you. So we hope you can understand.

Q: What is the cancel and change requests?
A: If for any reason you wish to change or cancel your order, please contact our online service as soon as possible. Registered customers can cancel or change their orders directly via "My orders". We will do our utmost to respond to your request but can not guarantee that your request will be honored due to real time processing times. If an order has already entered the shipping process, we will not be able to cancel the order.

Q: What if my order never arrived?
A: Please contact our customer service with your order number and username. Please feel free to contact with us. We will investigate into your order and help you to find out your order. If it was our mistakes, we will resend your order or give you a refund as you request.